Terms and Conditions
Because every order is handcrafted and individually packaged, it may take up to a week to prepare your items for delivery. During our busy holiday seasons, it's possible that your shipment could take a little longer.
All packages are shipped through USPS. The tracking process begins once the package is scanned by USPS. (Not when the order is placed with our shop). USPS does not guarantee specific arrival dates; all dates provided during checkout are estimates, whether the selected shipping option is Priority, First Class, or Express Mail.
Most of our shipments are sent out Monday through Wednesday in order to avoid having the chocolates sit over the weekend in a warehouse. Depending on your order day and current outdoor temperatures, your package may be held until the following Monday to ensure minimal time in transit.
Warm Weather Shipping:
During summer, we adjust our packaging to help protect your chocolate as best we can while it is in transit. All packages contain an insulated liner and ice pack to help keep the chocolate cool while it is on its way to you. Though we can’t make any guarantees, this generally protects the chocolate well.
We are unable to issue refunds or replace products damaged by extreme temperatures; after we bring your package to the US Post Office, all transit movement and information is trackable.
Please arrange delivery to an air-conditioned location, where your package will quickly be brought indoors. If a package sits outside, in a warm mailbox, or on top of a community cluster mailbox, melting could occur.
When placing your online order, select a shipping option that will get your chocolate to you as soon as possible.
A fee will automatically be added to the selected shipping option to help offset the cost of additional labor and insulated packaging.
During other times of the year (when we don't automatically add insulation and an ice pack to your order), if the outdoor temperature of your shipping destination is typically 75 degrees or warmer, we suggest adding an ice pack to your cart to help protect the items during transit. Just search Ice Pack and click Add to Cart.